WHAT IS PERSONAL INFORMATION
“Personal Information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
PERSONAL INFORMATION WE COLLECT
Carbone Restaurant Group Inc. sells product through dine-in, pickup and online order systems, and in order to provide you with our product and with some of these services we collect personal information including, but not limited to, your name, email address and phone number. Payment information may be collected for the sole purpose of processing your order and receiving payment of the same. Our online ordering systems and mobile application may also offer the option for you to save your payment information under your account for fast check-out and future ordering.
Neither Carbone Restaurant Group Inc., its employees or third party partners are able to access this information.
METHODS OF COLLECTION
Carbone Restaurants Group Inc. collects personal information which you provide to it voluntarily in cases of phone orders, online orders, mobile application orders, and/or contests/giveaways through any company-run social media platforms.
Carbone Restaurants Group Inc. may obtain your personal information from third parties, such as our franchisees, or our marketing partners in order to improve your experience at one of our Carbone Coal Fired Pizza or FAST FIRED by Carbone locations.
USE OF PERSONAL INFORMATION
Carbone Restaurant Group Inc. uses the personal information you provide for the purposes for which it was provided, for example to process a pickup order, to respond to queries or complaints, to send you promotional information for which you signed up, to notify you that you have won a prize, contest or sweepstakes. Carbone Restaurant Group Inc. uses your Personal Information to better understand your needs, to improve our products and services, to develop processes within our restaurants and, of course, improve customer satisfaction.
Carbone Restaurant Group Inc. may use your personal information for contacting you about products and services, special offers and upcoming promotions or events offered by us, our affiliates, or our marketing partners that we think may be of interest to you for the purposes of marketing. If you prefer that we not use your personal information for direct marketing, you may opt-out of such uses by selecting the “Unsubscribe” button at the bottom of our emails, or by contacting our team directly at [email protected].
Once you have opted out from our direct marketing, please review all applicable rules and regulations before participating in any contests, sweepstakes, surveys, promotions or services.
DISCLOSING YOUR PERSONAL INFORMATION
Carbone Restaurant Group Inc. utilizes third party suppliers, vendors and service providers to undertake various tasks on our behalf, such as delivery of our product, analyzing and sorting data, removing repetitive information from customer lists, and hosting and maintaining databases. These organizations may have access to personal information to the extent needed to perform their functions, but they may not use it for other purposes, such as marketing their products and services to you or providing your information to third parties. Carbone Restaurant Group Inc. may, for the purposes of its business transactions, share personal information with its professional advisors, suppliers, franchisees, or agencies. Any entity with which we share personal information is required to comply with all applicable privacy laws. We will never sell, nor have we ever sold, customer personal information.
Where permitted or required by law, Carbone Restaurant Group Inc. may collect, use or disclose your personal information without your consent, for example to collect a debt you owe to us for an unpaid order.
Carbone Restaurant Group Inc. will protect your information with appropriate safeguards and security measures. We have implemented physical, technological and organizational procedures designed to protect the integrity and security of your personal information based on the nature, sensitivity and format of the personal information collected, used, stored or disclosed by Carbone Restaurant Group Inc.. We will retain your personal information only for the time it is required and for the purposes for which it was collected. Only employees and agents of Carbone Restaurant Group Inc. who need to access your personal information in the course of their duties will have access to it.
CORRECTION OR ACCESS TO YOUR PERSONAL INFORMATION
We will make every reasonable effort to keep personal information as complete, accurate and current as is necessary to fulfill the purpose(s) for which it was collected. It is your right to have access to the personal information which you provided to us. Any request should be sent to our owned media team at [email protected].
We will respond to your request within a reasonable time, at minimal or no cost. Please note that we may not be able to provide personal information found on you which contains references to third parties as well as information that is subject to legal privilege, contains confidential information proprietary to Carbone Restaurant Group Inc., related to an investigation of a breach of an agreement or a contravention of the law, or cannot be disclosed for other legal reasons.
If you do not want us to obtain your personal information, please do not supply it to us. Even though you may choose not to provide/submit personal information and you still will be able to visit most of our Carbone Coal Fired Pizza/FAST FIRED by Carbone website, online ordering platforms or mobile applications, but you may not be able to enjoy certain personalized features.
INFORMATION COLLECTED USING TECHNOLOGY
We may collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected so that we know where to send information you are requesting.
Carbone Restaurant Group Inc. website servers, or the servers of companies that are used to operate this site or application, may place a “cookie” on your computer in order to allow you to use the website or applications and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow us to recognize your computer while you are on our website or applications and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website or applications. Most web browser applications have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website or application.
Carbone Restaurant Group Inc. websites, online ordering platforms or applications may contain links to other websites or mobile applications not maintained or related to Carbone Restaurant Group Inc.. These links are provided as a service to users and are not sponsored by or affiliated with our websites, applications, or Carbone Restaurant Group Inc..
Carbone Restaurant Group Inc. maintains physical, electronic, and procedural safeguards to help guard personal information. If transactions are offered on our websites, online ordering platforms or mobile applications, transaction information is transmitted to and from Carbone Restaurant Group Inc. restaurants in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Carbone Restaurant Group Inc. restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
All Carbone Restaurant Group Inc. websites, online ordering platforms and mobile applications are directed toward and designed for use by persons aged 16 or older. Carbone Restaurant Group Inc. will not approve applications of, or establish or maintain registrations for any child whom Carbone Restaurant Group Inc. knows to be under the age of 16. Carbone Restaurant Group Inc. does not solicit or knowingly collect personal information from children under the age of 16. If Carbone Restaurant Group Inc. nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom Carbone Restaurant Group Inc. otherwise has reason to believe is, under the age of 16, Carbone Restaurant Group Inc. will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted by requesting the same via an email to [email protected].
Although we make every effort to preserve user privacy, we may need to disclose personal information as follows: i. when required by law to comply with a judicial proceeding, a court order, or legal process served on us; ii. to protect users of one of our websites, online order platforms or mobile applications and our websites, online ordering platforms or mobile applications from fraudulent or abusive use.
Carbone Restaurant Group Inc. reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Carbone Restaurant Group Inc. will post a notice on its homepage and a link to the new policy. If you wish to change or delete your registration information or opt-out of any promotional materials please contact us via an email to [email protected].
If for any reason you feel that we have not followed our stated policy please let us know by email at [email protected]. We will look into your concern and try to resolve any problem.
Carbone Coal Fired Pizza | (204) 615-8117 | [email protected]